FAQs
What materials are used in PlantArt jewelry and accessories?
Our products are made from premium natural fibers such as banana fiber, tree palm fiber, corn husk, and other sustainable materials. Each piece is carefully crafted to ensure both quality and environmental responsibility.
Are all PlantArt products handmade?
Yes, all our jewelry and accessories are 100% handmade by skilled women artisans from a small community in Colombia. Each item is unique and showcases the artistry and dedication of our talented craftsmen.
How do I care for my PlantArt jewelry and accessories?
To maintain the beauty and longevity of your PlantArt items, avoid exposure to water, perfumes, and harsh chemicals. Store them in a cool, dry place, and gently clean with a soft, dry cloth when needed.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on your location. Please check our shipping policy for more details.
What is your return policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unused and in their original condition. Please visit our returns policy page for more information on how to process a return.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery on our website or the carrier’s website.
Do you offer custom or personalized orders?
Yes, we offer custom and personalized orders. Please contact us directly with your specific requests, and our team will work with you to create a unique piece that meets your needs.
How can I contact customer service?
For any inquiries or assistance, please email us at plantartaccesories@gmail.com or use the contact form on our website. Our customer service team is available to help you with any questions or concerns.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. Please check our payment options page for more details.
Are your products eco-friendly?
Yes, sustainability is at the core of PlantArt. We use eco-friendly materials and processes to create our jewelry and accessories, ensuring that our products are both beautiful and kind to the environment.